We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zee75@hotmail.co.uk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zee75@hotmail.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zee75@hotmail.co.uk.

🔄 Returns & Refund Policy

Made-to-Order Items
Each mirror is handmade to order. Because of the custom nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed.

Refunds
Refunds are only offered if an item arrives damaged or defective. If this happens, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the packaging and damaged item

We’ll review your case and arrange either a replacement or a refund.

Change of Mind
We do not offer refunds or returns if you change your mind, order the wrong size, or decide you want a different style. Please double-check product descriptions and measurements before purchasing.

Lost or Delayed Orders
If your order is significantly delayed or lost in transit, we’ll work with the courier to investigate. A refund or replacement will be issued only once the courier confirms the item is lost.

How to Contact Us
If you have an issue with your order, email us at [zee75@hotmail.co.uk] within 48 hours of delivery.